Sun Evangelism (part 2)

December 23, 2004 @ 1:09 pm · Filed under blogs, development

Previously, my frustrated rant against the lackluster product evangelism by Sun and Apple went off with little to no effect. So, yesterday, I shot off an email to Mary Smaragdis, connected Sun employee extrodinaire. In the span of a few hours, I was able to contact somone in the Sun organization, and receive a meaningful response. This wasn’t tech support or any other front line channel, this was someone who works in the department I was having qualms with. Her quick response reaffirms to me that no other model could have gotten my questions answered faster or better, and no amount of PR can make up for this kind of experience. Blogging is a Good Thing.

Moving on… Mary said she’d bring up my concerns to others in the office and gave me some links that might help. While these are interesting, they can’t possibly compete with a discussion led by a few people “in the know” who are good at summarizing products and new technologies.

Now, if only someone at Apple were easy to reach… Then again, the fact that their organization isn’t transparent at all means I can’t get ahold of anyone and that they just don’t get it.

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